Online customer reviews are essential for crafting a strong reputation. With online feedback featuring prominently in search results for businesses across the spectrum, it's paramount that yours mirror the unique strengths of your company. An impressive 70% of customers are willing to review a business when asked. How do you achieve this? With AMPLIFY, it's straightforward.
You'll have a unified platform at your disposal, designed to streamline the process of garnering and managing genuine customer reviews. Customised to your exact requirements, AMPLIFY can be integrated seamlessly to automatically forward review requests to your customers. Without any unnecessary steps, you'll offer your customers a simplified review system that's user-friendly, accessible, and straightforward.
Dispatch review invites through email, text messages, or utilise your system with the exclusive AMPLIFY page option.
Invitees are directed to a page where they can assign a star rating to your business.
Ratings that fall below your chosen star cut-off will receive a confidential feedback form.
Ratings that exceed your chosen star cut-off are invited to leave a public review on your feedback platform.
Customising the AMPLIFY platform to meet your business requirements is key to its efficacy and success. Research reveals that personalised and pertinent communication is vital for enhancing online reputation. By adjusting the branding, text messages and email messages, email templates, timing, review rating cut-offs, and review platforms, businesses can ensure their feedback campaign aligns with their unique requirements and preferences. This can lead to increased response rates, more positive reviews, and bolstered customer loyalty. Furthermore, customising the platform enables businesses to concentrate on the review platforms most relevant to their sector, enhancing campaign effectiveness.
AMPLIFY is compatible with platforms such as Google My Business, Google Maps, Tripadvisor, Glassdoor, Product Review and many others. You can also add custom platforms or request additional review platforms from us.
Divert negative feedback and rectify issues before they go public on your review platform from within the AMPLIFY platform.
Tailor your email according to your brand, your desired message and the timing of its dispatch. You can also customise your follow-up email.
Monitor your campaign's performance in real-time. You can view the number of page views, number of ratings, average ratings, complaints intercepted, performance over time, and much more.
Add contacts via CSV, add them individually, or utilise our BCC email feature to add them automatically. Manage, control and observe contact interaction.
Create a dialogue with your customers and manage responses to reviews, creating a positive interaction and encouraging future engagement.
Our network of premier partners gives us exclusive access to first in-market media products, exclusive collaboration plans and inside intel, so we can keep you ahead of your competition.