TERMS OF BUSINESS FOR MIA AI COLLECTIONS AGENT

By accessing and using Mia, the AI Collections Agent service, you accept and agree to be bound by the terms and provisions of this agreement.

1. The Service (Mia)

1. Service Description: Mia is an AI-powered collections agent designed to automate accounts receivable by syncing with your Xero account and engaging in two-way SMS conversations with debtors.

2. Deployment: First Page assists in the initial setup. Once active, Mia operates autonomously 24/7 based on the parameters agreed upon during setup.

3. Escalation: Complex disputes or specific flags triggered by the AI will be forwarded to the Client’s designated contact for manual resolution.

2. Client Obligations & Data Accuracy

1. Xero Integration: The Client is responsible for ensuring Xero data is accurate. First Page is not liable for messages sent based on incorrect or unallocated payments.

2. Authority: By connecting Mia, you grant First Page the authority to act as your agent in communicating with your debtors.

3. Debt Collection Compliance

1. ASIC/ACCC Guidelines: The Client must ensure their collection strategy complies with Australian debt collection guidelines.

2. Prohibited Conduct: Use of Mia to harass or engage in misleading conduct is strictly prohibited and may result in immediate service suspension.

4. Fees and Payment

1. Subscription Model: Fees are charged as a monthly subscription per the Service Agreement via Direct Debit.

2. Fees:

   4.2.1 $347.00 + GST per month for the use of Mia

   4.2.2 12c per sms (no response)

   4.2.3 24c per conversation (unlimited responses)

3. Non-Refundability: All fees paid under this agreement (including setup fees, monthly subscription fees, and any advanced payments) are strictly non-refundable. No refunds or credits will be issued for partial months of service, unused portions of a billing cycle, or if the Client chooses to cease use of the service before the end of the notice period.

5. Data Privacy

1. Privacy Act 1988: Data is handled in accordance with Australian Privacy Principles.

2. AI Training: Anonymised metadata may be used to improve Mia’s conversational accuracy.

6. Disclaimers & Liability

1. No Guarantee: First Page makes no guarantee that any specific debt will be recovered by Mia.

2. Liability Cap: Total liability is limited to the fees paid by the Client in the three (3) months preceding a claim.

7. Intellectual Property

1. Ownership: First Page retains all rights to the Mia AI software and proprietary SMS logic.

8. Term and Termination

1. Standard Term: Services are provided on a rolling monthly basis following any initial minimum term specified in the Service Agreement.

2. Mandatory Notice Period: If the Client wishes to cancel the Service, they must provide at least 30 days’ written notice.

   • Notice must be sent via email to the Client’s designated support via [email protected].
   • The 30-day period commences on the date the written notice is acknowledged by First Page.
   • The Client remains liable for all subscription fees during the 30-day notice period, and per clause 4.3, these fees are non-refundable.

3. Effect of Termination: Upon the expiry of the notice period, the Xero sync will be disconnected and Mia will cease all collection attempts.